Frequently Asked Questions (FAQ)

Do you deliver?

Yes!

Shipping to: United States
Excludes: Alaska/Hawaii, APO/FPO, US Protectorates, Central America and Caribbean, South America, PO Box

Free Shipping on EVERYTHING WE SELL!!! Includes all shipments within the contiguous United States

SHIPPING DETAILS:

• Free Standard Shipping on all items.
• All orders are shipped out via FedEx Ground or FedEx Home.
• Transit time is 1-5 business days varying on customer’s location to fulfillment center.
• Tracking numbers will automatically be emailed to customer once order is shipped.
• We only ship to the Lower 48 States, no current shipping to Hawaii, Alaska, Puerto Rico, nor Guam.
• We do not ship to FPO, APO or PO Boxes.

Do you have a layaway plan?

Outdoorfurniture.org does not have a layaway plan.  As a service to our customers,

 

PAYMENT DETAILS:

We accept the following types of payments: Visa, Mastercard and Discover (through PayPal), PayPal.

Payment in full is expected within 4 days of the purchase.


What’s your return policy?

Return Policy All items can be returned for any reason within 30 days of purchase. All returned items will receive a full refund and will not be charged a restocking fee. All returns will be shipped back to a Center at customer’s expense. Items should be returned in their original product packaging and all accessories in the original shipment must be included. All returns require an RA (Return Authorization) number which will be given by a  Customer Service Representative. A valid RA form must be put in box before shipping back. Items received without an RA form may not be accepted or may increase your processing time. Once an item has been received back in our warehouse all refunds or replacements will be processed within 5 business days. Replacement or Refund of Defective or Damaged Item Defective or Damaged products can only be returned in exchange for the exact same product, or, the purchase price will be refunded back to your original payment method. Defective products may only be returned within 30 days of purchase. If an item is received damaged customer service must be contacted within 7 days of receipt. All defective and damaged items require an RA (Return Authorization) number which will be given by a Customer Service Representative. It is at the company’s discretion whether the item be sent back to a  Center. Unauthorized returns may not be accepted. Once your return is processed, and is verified to meet the basic criteria above and to be defective or damaged, your refund will be issued or your replacement order will be sent to fulfillment. How quickly your replacement product ships after that depends on product availability.

Customer satisfaction is our top priority. You may return new, unused, and resalable items for a refund. Simply ensure that the item is returned in its original product packaging within 30 days of delivery.

Inside the box, please include your contact information, the order number, and the reason for the return. On the outside of the box, write the RA number and the appropriate return address; both of which will be provided to you upon contacting us via the aforementioned email address.

Please ensure that the package is fully sealed before shipping. We ask that the item be shipped either UPS or Insured Parcel Post. Using one of these methods will allow the package to be traced and the credit process much quicker. We are not responsible for packages that are lost or damaged.

Once your shipment has been dispatched you will receive an email with your track and trace number, which you can use to follow your shipment’s progress.

Some orders are shipped in multiple packages due to their size or weight, in such cases you will receive an individual tracking number for each package. Do you have customer service?

Many of our products are delivered via UPS or FedEx and may not require a signature upon delivery (the decision to leave your package without a signature is at the discretion of the delivery person). Tracking of shipments by UPS or FedEx can be done through the respective carrier websites. In the event you have not received a tracking number via email,. If you are still unable to track your order, please email  Customer Care for further assistance with tracking.

 

Cancellation Policy

At Outdoor Furniture, we pride ourselves in how fast our orders ship out, but for this reason we cannot guarantee that orders placed on our website will be able to be cancelled before the order ships. So, please carefully review your order before submitting to prevent need for cancellation. Nevertheless, if you do need to cancel an order, please contact us as soon as possible. To cancel an order that has already shipped out, please refuse delivery, and we will issue refund minus any applicable return shipping fees shortly after the return is received back at our warehouse. Please note that while we do offer free shipping, the customer will be responsible for the actual shipping cost incurred on orders that are cancelled after they have shipped out.

 

Damaged or Defective Orders

Please refuse delivery if your order appears damaged, defective, or incorrect. Once delivery has been refused with the shipper, you will have the option to cancel the order for a full refund, or have a replacement shipped to you at no additional cost. Please notify us as soon as possible if your order is delivered with concealed damaged. Please include a detailed description of the damages or defects along with any additional supporting documents, like part numbers, and pictures, emailed to ( contact@outdoor-furniture.org ) Once we have received this information, we will file a claim with the shipper or manufacturer on your behalf, and you will be given the option to have a replacement sent or receive full refund.